We offer training to front-line employees and managers on how to defuse a potential volatile citation.

The course teaches the student how to utilize code words to staff to signal a potentially dangerous encounter.  Our instructors have many years in law enforcement and loss prevention, teaching these techniques.

We role-play with each other and actors to make the training as real as possible.

We offer post-training testing as well as a “ staged” encounter with an actor to see how well the student has retained the training.