Safe Retail Consulting

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De-Escalation training

We offer training to front-line employees and managers on how to defuse a potential volatile citation.
The course teaches the student how to utilize code words to staff to signal a potentially dangerous encounter.  Our instructors have many years in law enforcement and loss prevention, teaching these techniques.
We role-play with each other and actors to make the training as real as possible.
We offer post-training testing as well as a “ staged” encounter with an actor to see how well the student has retained the training.
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